Privacy Policy

Last Updated: April 29, 2023

At BritExplore ("we," "us," or "our"), we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy describes how we collect, use, disclose, and protect the information we gather through our website at www.britexplore.com (the "Site") and our travel services.

By using our Site or services, you consent to the practices described in this Privacy Policy. Please read this policy carefully to understand our practices regarding your information.

1. Information We Collect

1.1 Personal Information

We may collect the following types of personal information from you:

• Contact Information: Name, email address, mailing address, phone number
• Identification Information: Date of birth, passport information, nationality
• Payment Information: Credit card details, billing information
• Travel Preferences: Tour interests, accommodation preferences, dietary requirements
• Communication History: Records of your inquiries, communications with us
• Feedback and Reviews: Ratings, reviews, comments about our services

1.2 Information Collected Automatically

When you visit our Site, we may automatically collect certain information about your device and usage, including:

• IP address
• Browser type and version
• Operating system
• Pages you visit
• Time and date of your visit
• Referring website
• Click-through statistics

1.3 Cookies and Similar Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. For more information about our use of cookies, please see our Cookie Policy.

2. How We Use Your Information

We may use the information we collect for the following purposes:

• To provide and manage our travel services
• To process and confirm your bookings
• To communicate with you about your bookings, inquiries, or account
• To personalize your experience and offer tailored recommendations
• To improve our website, services, and customer experience
• To send you marketing communications (with your consent)
• To process payments and prevent fraudulent transactions
• To comply with legal obligations
• To resolve disputes and enforce our terms and conditions

3. How We Share Your Information

We may share your information with the following categories of third parties:

• Service Providers: Hotels, tour operators, transportation companies, and other travel suppliers necessary to fulfill your booking
• Payment Processors: Financial institutions and payment service providers that process your payments
• Business Partners: Trusted partners who assist in providing our services or offer complementary services
• Professional Advisors: Lawyers, accountants, and other professional advisors when necessary
• Legal Authorities: Government bodies, regulators, law enforcement when required by law

We will not sell your personal information to third parties for their marketing purposes without your explicit consent.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including to satisfy any legal, accounting, or reporting requirements. In determining appropriate retention periods, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure, and applicable legal requirements.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, which may include:

• The right to access your personal information
• The right to correct inaccurate or incomplete information
• The right to delete your personal information under certain circumstances
• The right to restrict or object to processing of your personal information
• The right to data portability
• The right to withdraw consent at any time (where processing is based on consent)

To exercise these rights, please contact us using the details provided in the "Contact Us" section below.

6.1 Marketing Communications

You can opt out of receiving marketing communications from us at any time by:

• Clicking the "unsubscribe" link in any marketing email we send
• Contacting us directly using the information provided below

7. International Data Transfers

Your personal information may be transferred to, stored, and processed in countries other than the one in which you reside. These countries may have data protection laws that differ from those in your country. When we transfer your personal information internationally, we will take appropriate safeguards to ensure that your information receives an adequate level of protection in the countries to which it is transferred.

8. Children's Privacy

Our services are not directed at individuals under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so that we can delete such information.

9. Third-Party Links

Our Site may contain links to third-party websites, plugins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy practices. We encourage you to read the privacy policy of every website you visit.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our Site and update the "Last Updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

BritExplore
123 Regent Street
London, W1B 4BT
United Kingdom
Email: [email protected]
Phone: +44 20 7123 4567

For EU/EEA residents, please note that our EU representative can be contacted at [email protected].