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Terms of Service

These Terms govern your use of our website and travel services.

Last Updated: April 29, 2023

Please read these Terms of Service ("Terms") carefully before using the BritExplore website or booking our travel services. These Terms constitute a legally binding agreement between you and BritExplore ("we," "us," "our") governing your use of our website at www.britexplore.com (the "Site") and our travel services.

1. Acceptance of Terms

By accessing or using our Site, or by booking any of our travel services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not access or use our Site or services.

2. Eligibility

To use our Site and services, you must be at least 18 years of age and possess the legal authority to enter into a binding agreement. By using our services, you represent and warrant that you meet these requirements.

3. Account Registration

Some features of our Site may require you to register an account. When you register, you agree to:

  • Provide accurate, current, and complete information
  • Maintain and update your information as needed
  • Keep your password confidential and secure
  • Be solely responsible for all activities that occur under your account
  • Notify us immediately of any unauthorized access to your account

We reserve the right to suspend or terminate your account if we determine, in our sole discretion, that you have violated these Terms.

4. Booking and Reservations

4.1 Booking Process

When making a booking through our Site or services, you will be asked to provide payment information and other details. You must provide accurate, current, and complete information. All bookings are subject to availability and confirmation.

4.2 Confirmation and Payment

Your booking is not confirmed until you receive a confirmation email from us. Full payment or a deposit (as specified) is required to secure your booking. Prices are quoted in British Pounds (GBP) unless otherwise specified.

4.3 Travel Documentation

You are responsible for obtaining and maintaining all necessary travel documents, including passports, visas, health certificates, and insurance. We are not liable for any issues arising from inadequate documentation.

5. Cancellations and Refunds

5.1 Cancellation by You

Cancellation policies vary depending on the specific travel services booked. The applicable cancellation policy will be communicated to you before you complete your booking. Generally:

  • Cancellations made 60+ days before the start date: Full refund minus a £150 per person administration fee
  • Cancellations made 30-59 days before the start date: 50% refund
  • Cancellations made 15-29 days before the start date: 25% refund
  • Cancellations made 0-14 days before the start date: No refund

All cancellation requests must be made in writing to [email protected].

5.2 Cancellation by Us

We reserve the right to cancel a booking if:

  • Full payment is not received by the due date
  • We are unable to fulfill the services due to circumstances beyond our control
  • The minimum number of participants required for a group tour is not met

In such cases, we will offer you alternative options or a full refund.

5.3 Force Majeure

We are not liable for any failure or delay in performing our obligations under these Terms due to events beyond our reasonable control, including natural disasters, acts of government, terrorism, civil unrest, strikes, or epidemics/pandemics. In such cases, we will work with you to provide alternatives or credits for future travel.

6. Travel Insurance

We strongly recommend that you purchase comprehensive travel insurance that covers trip cancellation, medical emergencies, and personal belongings. Travel insurance is your responsibility and is not included in our service prices unless explicitly stated.

7. Intellectual Property

All content on our Site, including text, graphics, logos, images, and software, is the property of BritExplore or our licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, create derivative works of, publicly display, or exploit any content from our Site without our prior written consent.

8. User Content

8.1 Reviews and Submissions

You may have the opportunity to submit reviews, comments, or other content ("User Content") to our Site. By submitting User Content, you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media.

8.2 Prohibited Content

You agree not to submit User Content that:

  • Is unlawful, harmful, threatening, abusive, harassing, defamatory, or invasive of privacy
  • Infringes any intellectual property or other rights of any party
  • Contains software viruses or any other code designed to disrupt functionality
  • Is false, misleading, or fraudulent
  • Promotes illegal activities or conduct

We reserve the right to remove any User Content at our sole discretion.

9. Limitation of Liability

To the maximum extent permitted by law, BritExplore and our directors, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, arising from or in connection with your use of or inability to use our Site or services.

In no event shall our total liability to you for all claims exceed the amount paid by you to us during the six (6) months prior to the act giving rise to the liability.

10. Indemnification

You agree to indemnify, defend, and hold harmless BritExplore and our directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from or relating to your violation of these Terms or your use of our Site or services.

11. Third-Party Links and Services

Our Site may contain links to third-party websites or services that are not owned or controlled by BritExplore. We are not responsible for the content, policies, or practices of any third-party websites or services. Your interactions with such websites or services are solely between you and the third party.

12. Changes to Terms

We may update these Terms from time to time. If we make material changes, we will notify you by email or by posting a notice on our Site prior to the changes becoming effective. Your continued use of our Site or services after such changes constitutes your acceptance of the revised Terms.

13. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law provisions. Any dispute arising from or relating to these Terms or your use of our Site or services shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.

14. Severability

If any provision of these Terms is deemed unlawful, void, or unenforceable, that provision shall be deemed severable from the remaining provisions and shall not affect their validity and enforceability.

15. Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published by us on the Site, constitute the entire agreement between you and BritExplore concerning your use of our Site and services.

16. Contact Us

If you have any questions about these Terms, please contact us at:

BritExplore
123 Regent Street
London, W1B 4BT
United Kingdom
Email: [email protected]
Phone: +44 20 7123 4567

BritExplore

Premium travel experiences throughout Great Britain. We specialize in bespoke itineraries that showcase the very best of British culture, history, and landscapes.

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